About KUMIHIMO Q&A
About the Product
Q1. What is kumihimo?
A1. Kumihimo is a traditional Japanese braiding technique used to create cords. These cords are used for obi ties, accessories, and decorative items and are known for their durability, intricate patterns, and vibrant colors.
Q2. What types of kumihimo do you sell?
A2. We offer a variety of kumihimo cords suitable for obi ties, bracelets, necklaces, and straps. You can choose based on your preferred design and usage.
Q3. What materials are used for kumihimo?
A3. We use materials such as silk, cotton, and polyester. Silk provides a luxurious feel, while cotton and polyester offer durability, making them suitable for casual use. On Etsy, we primarily sell silk kumihimo, but custom orders can be made with acrylic fiber, rayon, and polyester.
Ordering & Purchase
Q4. Do you offer custom-made kumihimo?
A4. Yes, we do. You can customize the color, length, and design according to your preferences. Don’t hesitate to get in touch with us for details. The minimum order quantity is 30 meters.
Q5. How long does it take for my order to arrive?
A5. In-stock items are usually shipped within 2 to 5 business days. Shipping takes approximately two weeks for custom-made orders. The delivery time may vary depending on the design and production period, so please consult us in advance.
Q6. Do you offer gift wrapping?
A6. Yes, we offer gift-wrapping services.
Care & Usage
Q7. How should I take care of kumihimo?
A7. Silk kumihimo is sensitive to water, so gently wipe it with a soft cloth if it gets dirty. Cotton and polyester kumihimo can be lightly hand-washed.
Q8. What can kumihimo be used for?
A8. Kumihimo can be used for obi ties, accessories, straps, shoelaces, bag handles, and various other applications.
Other Questions
Q9. Do you offer international shipping?
A9. Yes, we do offer international shipping. Shipping fees and delivery times vary depending on the country or region, so don’t hesitate to contact us for details.
Q10. Can I return or exchange an item?
A10. If the product has a defect, you may return it within 7 days of arrival. The customer must cover the shipping cost for returns due to customer convenience. Once the item is received, we will refund the product price. The original shipping fee is non-refundable.
Q11. What should I do if my order does not arrive?
A11. If your order has not arrived, don’t hesitate to contact us first. We will submit an inquiry to the courier or Japan Post for an investigation.